PPEXONIX
Template — to be reviewed by your lawyer before launch.

Refund & cancellation policy

Last updated: 22 September 2026
This policy applies to all purchases on Pexonix made through Razorpay or PayPal. It forms part of our terms of service.

1. 7-day refund on subscriptions

You can request a full refund within 7 days of payment if:

  • Startup Force: your profile has not yet been published; or
  • Fund Force: your AI market analysis has not yet been run; or
  • Agent plan: you have not yet sent an offer or opened a connection.

Once a profile is published or an analysis has run, the service has been delivered and the fee is non-refundable, except where the law requires otherwise or we failed to provide the service.

2. Auto-renewal and reminders

All plans are annual and renew automatically so your profile stays live. We email you 30, 7 and 1 days before each renewal with the amount and date. If a renewal payment fails we retry up to 3 times over 7 days, then downgrade the plan — we never delete your data because of a failed payment.

3. One-click cancellation

Cancel any time from Billing in your dashboard with one click. Cancelling stops the next renewal; your plan stays active until the end of the period you paid for. A renewal charged in error, or one you cancel within 7 days of the renewal date without having used the renewed period, will be refunded.

4. Ads and promotion slots

  • Ads and promotion slots are paid in advance.
  • If a campaign delivers fewer views than the minimum estimate shown at purchase, or a slot cannot be shown because of an outage on our side, you receive a credit for the undelivered part — or a refund if you prefer.
  • Campaigns rejected in review are refunded in full.
  • Slots that were displayed as booked cannot be refunded because you changed your mind.

5. Extra digital IDs

Additional digital IDs are refundable within 7 days if they have not been issued to an employee.

6. How to request a refund

Email [email protected] from your account email with your invoice number, or use the grievance form (choose “Payments / billing”). Approved refunds go back to the original payment method — typically within 5–7 business days for Razorpay and 3–5 business days for PayPal, depending on your bank.

7. Chargebacks

Please contact us before raising a chargeback — we can usually resolve issues faster. Accounts with fraudulent chargebacks may be suspended.