Medilock

Medilock provides insurance claim recovery and support services for hospitals and individuals across India. We help address pending, rejected, delayed, and partially settled claims through document review, insurer and TPA communication, reconsideration requests, and escalation support, with a focus on clear communication. For hospitals, our cashless recovery service focuses on payments that remain unpaid after approval, disputed deductions, and rejected claims requiring further representation. We assist with preparing claim documents, coordinating communication, and identifying the appropriate next steps, including legal support where required. Medilock also helps hospitals explore funding against approved insurance claims by verifying relevant information, preparing lender documentation, and connecting them with suitable lending partners. This supports access to working capital while eligible claim payments remain outstanding. For individuals, we provide assistance with unresolved health insurance claims and guide them through the recovery process. Our platform also offers preauthorisation forms, insurer and TPA portal links, and contact resources, bringing essential claim information and support together in one place.